SERVICE

Where do you deliver?

FUN FACTORY CANADA currently only ships to CANADIAN addresses. We have distributors in USA and Mexico and would be happy to help those customers find a store nearby. Alternatively, you can order directly from any local FUN FACTORY dealer.

What are the shipping costs?

FUN FACTORY CANADA offers FREE shipping for orders over $100. Orders under $100 have a shipping cost of $15.95. All orders ship with signature confirmation.

How long do I have to wait for my order?

Waiting is never nice. Yet in this case it's worth it. Normally, you have to wait 4-7 business days for your FUN FACTORY order. Xpress Post or Priority shipping is available to most locations. 

Once your order has shipped you will received an order confirmation from FUN FACTORY containing a tracking number. If you have not received this message, please check your spam folder and contact us for assistance. 

Will my order be sent discretely in a neutral packaging?

YES! FUN FACTORY ships orders in industry standard (brown unmarked) boxes with a neutral sender address “Cana International Distributing Inc.” without any indication of its contents. 

Can I have products sent to another address?

You want to surprise a friend, or you just want your package delivered to another address? Nothing is easier. While ordering it's no problem to enter a separate billing and delivery address.

Can I have my order sent to a Post Office Box?

YES! However we cannot offer Xpress Post or Priority shipping service to these locations. Shipments will be made using standard Canada Post only.