SERVICE

Claims & Returns

How can I return my toy?

FUN FACTORY offers a 2-year warranty on all vibrating items purchased through FUN FACTORY directly or any Authorized Re-Seller. Please note that due to the nature of our products, claims are valid for defective items only. One time replacement per Customer. 

All return requests must be made via email. 

Canadian Returns: 

Contact the retail location where the product was purchased to inquire about their return policy. Most retail stores exchange products directly at store level.

If the store refuses to replace the product directly, please send a claim to FUN FACTORY via email to: contact@funfactory.com. Your email must include a picture of your receipt. For purchases made on FUNFACTORY.com please include your order number. 

USA Returns: 

Consumers who need a replacement product in USA must contact the retail store directly. If the retail store is unable to replace a toy at their location, its sales associate must provide consumers with a contact for their FUN FACTORY USA distribution center. Distribution centers in USA handle defective claims and returns in their country. 

I didn't buy the toy directly from FUN FACTORY. Can I still return it to FUN FACTORY directly?

FUN FACTORY will honor warranty claims for any toy purchased through authorized retailers. However, no refunds can be made for purchases not with FUN FACTORY directly. 

Products purchased through Walgreens and Drugstore.com will be replaced by the respective merchant directly, please contact merchant customer support for assistance. 

At this time, unauthorized re-sellers include all Amazon and eBay stores and merchants. We cannot guarantee that these resellers carry genuine or new FUN FACTORY products and are therefore unable to honor the warranty for items purchased through these outlets.

How long is the warranty valid for my toy?

Every motorized FUN FACTORY toy comes with a 2 year warranty from date of purchase, redeemable with the submission of a sales receipt or proof of purchase. No product registration is required.

WARNING: The use of oils and creams with FUN FACTORY toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy, or you will run the risk of voiding your warranty.

I don't have the invoice any longer. Can I still return it?

Without proof of purchase (invoice, sales slip, bank account reference etc.) from an authorized retailer you cannot replace or return your toy.  It's really important to keep your receipts.