We take the protection of your personal data very seriously. We process personal data collected from visitors to our website in accordance with the provisions of applicable data protection statutes. Your data will not be published nor disclosed to unauthorized third parties.
DISCREET BILLING AND SHIPPING INFORMATION
FUN FACTORY CANADA sends orders in industry standard unmarked boxes with a neutral sender address “FF CA” without any indication of its contents.
MONITORING OF WEBSITE
HANDLING OF PERSONAL DATA
Personal data is information that helps to identify an individual, i.e. data that can be retraced back to an individual. This includes the name, email address or telephone number.
In individual cases we require your personal data, in particular for:
- Processing payment and shipment for orders
- Participation in contests
- Customer support contact
- Subscribing to our newsletter
- Marketing activities
When ordering from the site, the customer has the option to register – it is not required. Some personal information is required for registration. Registration allows for various possibilities, for example following the progress of your order. We use the personal data transmitted to us only for the specific purpose for which they were provided.
REGISTRATION AND PASSWORD CONFIDENTIALITY
To the extent we have assigned to you an account through this Site, you are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify FUN FACTORY CANADA of any unauthorized use of your registration or password.
ORDER AND ORDER PROCESSING
We require your correct name, address and payment information to process your order. We require your email address in order to confirm receipt of your order and to send shipping information. A Phone number is required and will be used to coordinate any shipping or order issues.
Furthermore, we store name and address information for processing the order and if required, transmit this information for this purpose to third parties acting on our behalf. This includes for example: postal services. The data disclosed may only be used by the recipient for use in its requested purpose. Any other use of the information is not permitted. Third parties to whom data is disclosed in the context of processing the order data are also subject to the data protection provisions and contractually obligated confidentiality.
When you take up contact with us (for example using the contact form or email) your information is stored for the purpose of processing the inquiry or subsequent questions.
Newsletter subscription is completely voluntary and you may unsubscribe at any time. The data provided to us is shared with a third party but only used for mailing the newsletter. Third parties to whom data is disclosed in the context of processing the order data are also subject to the data protection provisions and contractually obligated confidentiality. When you sign up for the newsletter, we store your IP-address and the date. This serves solely as proof in case a third party should misuse an email address and sign up for the newsletter without the knowledge of the owner.
INDIVIDUAL ADVERTISING (retargeting)
In order to make online marketing more customer-oriented, we use retargeting technology on our website. This means that we store pseudonym data regarding, for example, which products you viewed or what type of products you put in your shopping basket or your list. In this way we are able to send or show you advertising of interest to you, such as newsletters and product recommendations that correspond to your areas of interest. Retargeting advertising is displayed using a cookie-based analysis of the previous user behavior. No personal data is stored during this process.
FUN FACTORY CANADA uses Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses "cookies", the information created by the cookie regarding use of this website by users are usually transmitted to a Google server in the USA and stored there. The website operator allows Google to use this information to evaluate the use of the website by users, to prepare reports on website activity and to provide additional services connected with website use and Internet use to the website operator. The IP address transmitted by your browser in the scope of Google Analytics activities will not be combined with other Google data.
DATA COLLECTION AND PROCESSING
We along with our web provider collect data on each access of our Site (so-called server log files). This access data includes:
The name of the website called up, the file, the date and time of the access, the amount of data transmitted, notification of successful access, browser type and version, the user's operating system, the URL of the referrer (the website previously visited), the IP address and the provider from which the access was initiated.
We only use the log data for statistical analyses for the purpose of operation, security and optimization of the Site. Reference to a particular individual cannot be deduced from this information. However, we reserve the right to subsequently review log data if there are concrete indications of justified suspicion of illegal use.
USE OF FACEBOOK SOCIAL PLUGINS
This Offer uses social plugins ("Plugins") of the facebook.com social network, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). Plugins are recognizable by one of the Facebook logos (a white "f" on a blue tile or a "thumbs-up" sign) or are marked "Facebook Social Plugin". The list and the appearance of the Facebook social plugins can be found at: https://developers.facebook.com/docs/plugins
Through the integration of Plugins, Facebook receives the information that you have called up the corresponding page of the Offer. If you are logged in to Facebook, Facebook can connect the visit at the website with your Facebook account. When you interact with the Plugins, for example if you click on the Like button or write a comment, the corresponding information is transmitted by your browser directly to Facebook and stored there. If you are not a member of Facebook, the possibility still exists that Facebook can find out your IP address and store it.
The purpose and scope of data collection and subsequent processing and use of the data by Facebook as well as the corresponding rights and possibilities of settings for protecting privacy of the user can be found in the Facebook data protection information: https://www.facebook.com/about/privacy/
If you are a Facebook member and do not want Facebook to use this Offer to collect your data and connect such data with your membership data stored on Facebook, you must log out of Facebook before visiting our website. It is also possible to block Facebook social plugins with add-ons for your browser.
FUN FACTORY CANADA will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, there may be delays in our response time to your request; order processing and customer service responses are attended to only during business hours, Monday through Friday. Please submit any requests by using the email forms located on our 'Contact Us' page, or by emailing firstname.lastname@example.org.